Isenção de viagem por interrupção global de TI
A disruption caused by a Global IT Outage on 19 de julho de 2024 affected Delta’s operation systemwide. A travel waiver, which offers customers the ability to make a one-time change to their itinerary, or to cancel and receive a Delta Vacations Travel Certificate or request a refund for the unused portion of their Delta Vacations package, is in effect for customers with travel scheduled for July 19-28.

For future travel rebooking:

  1. If the travel dates for your Delta Vacations package were within the impacted dates and you’d like to rebook your vacation, we’ve issued a temporary Global IT Outage travel waiver to allow customers to make a one-time change to their itinerary: the fare difference for customers will be waived when rebooked travel occurs on or before August 4, in the same cabin of service as originally booked.* Rebooking will be permitted only for the same hotel and room category.
  2. Customers who request a one-time itinerary change are not eligible for a refund.
  3. After making this one-time change, other changes will only be permitted in accordance with Delta Vacations' Cancellation Policy.

*When rescheduled travel occurs beyond 04 de agosto de 2024, the airfare change fee will be waived. Contudo, pode ser aplicada uma diferença na tarifa. A viagem final deve ser concluída até a data de validade do bilhete, um ano a partir da data de emissão. Se a viagem não puder ser remarcada dentro dessas diretrizes, os clientes podem cancelar a sua reserva e aplicar qualquer valor não utilizado do bilhete para a compra de um novo bilhete para um período de um ano a partir da emissão do bilhete de origem. Taxa de mudança aplicável e diferença de tarifa serão aplicadas para novas datas. A viagem final deve ser concluída até a data de validade do bilhete.

For cancellations and refunds:

AFFECTED PACKAGES

Delta Vacations bookings packages which include a Delta-operated flight packages which include a Delta-operated flight

DATA(S) DE VIAGEM AFETADA(S)

July 19- 28, 2024

REEMBOLSOS

  1. For travel packages occurring during the impacted travel dates, customers, may cancel the unused portion of their package and request either:

    2. a. A Delta Vacations travel certificate for the value of the unused portion of the package; or

    b. A refund to the original form of payment for the unused portion of the package.
  2. To cancel your impacted Delta Vacations booking, call 1-800-800-1504. For other inquiries, email customercare@deltavacations.com.

As a reminder, Delta Vacations’ standard cancellation policy will apply for all packages with traveling occurring before July 19 or after 28 de julho de 2024.

Hotel, transportation and meal expenses incurred as a result of a flight disruption within the control of Delta Air Lines may be eligible for reimbursement under Section 12 of the Delta Customer Commitment and Contract of Carriage. If you are a resident of the U.S. and its territories or Canada, use Delta’s form to submit a reimbursement request for hotel, transportation and/or meal expenses you incurred due to a flight disruption within Delta’s control.